Since reopening on 1st June, we’ve certainly seen a large influx of people who are entering the caravan market for the first time. This is fantastic news for the industry and for tourism in the UK as people look to holiday here and not abroad.
We’ve put together a check sheet to help you through the entire process; from choosing the right caravan to suit your requirements and placing a deposit through to what you might expect on the day of collection & our Aftersales service thereafter. Please note that whilst most of these processes remain the same, some have been adapted due to Coronavirus. We have social distancing measures in place across all 3 branches for your protection.
Are you looking to sell your caravan or motorhome? We’re always on the look out for good quality stock. We’ll transfer the money into your account on handover. Contact our sales teams today or fill in the form below and we’ll be in touch with a valuation:
Swindon: Tel 01793 772096, option 1. Email email@example.com
Oxford: Tel 01844 339566, option 1. Email firstname.lastname@example.org
Reading: Tel 01189 888111, option 1. Email email@example.com
We must all recognise that until a vaccine is developed there will be a requirement for continued social distancing. Social distancing measures will be in place at all 3 branches for your protection.
Viewing a Caravan in Person:
Our sales departments are now open. Secure your next caravan or motorhome now with a £500 deposit. Simply pop into one of our branches or, if you prefer, book an appointment with one of the sales team to view a caravan or motorhome. Either fill out the form or contact the sales teams in Swindon, Oxford or Reading for more details.
6 Point ‘Contactless Sale to Collection’ Process
Changes to the customer experience when purchasing a caravan or motorhome are needed. With this in mind, and most importantly with the health and wellbeing of our customers and staff paramount, below is a 6 point plan to facilitate a future sale without the need to speak in person.
Live video calls and caravan tours available on request. One of our sales team can give a full demonstration of the vehicle and answer any questions that you have (please submit an enquiry on a stock listing, request by email or text one of our sales team; all their phone numbers are in the ‘Meet the Team’ section of each individual branch page Swindon, Oxford & Reading).
Quote. If the vehicle meets your requirements then we can provide a quote by phone, text, video call and/or email.
Deposit. If a deal is agreed then a deposit can be paid by BACS transfer. At this time we can discuss a date and time to conduct a video demonstration (either live or pre-recorded if preferred) of the caravan or motorhome by our despatch teams. We will also arrange a collection date.
Cleaning. The vehicle will receive a 100 point PDI and a full & thorough valet. All surfaces, lockers and door handles will be sterilised. We will prepare and leave the vehicle for at least 72 hours prior to collection to avoid contamination if requested.
Handover. Full payment can be made by BACS transfer and all handover paperwork can be sent to the customer by email. A video demonstration (either live or pre-recorded) can be conducted by the despatch teams to ensure you are comfortable with the workings and condition of the vehicle before collection.
Collection. We can hitch it up so you can collect the caravan without leaving your vehicle. Enjoy your caravan or motorhome, you’re ready for a holiday!
Workshop / Aftersales:
Servicing, Warranty and Repairs:
We have a large backlog of vehicles currently in or due in to our workshops and we will be working hard to reduce this backlog as soon as possible. We can provide a ‘contactless’ service with these caravans & motorhomes too, please check our service centre page for more information.
Social Distancing Measures at each branch:
We will have a number of hand sanitiser stations available.
We are limiting the number of people allowed in the buildings.
We will have clear floor markings (one-way systems where necessary) and signage to facilitate social distancing compliance.
Staff will be given the option to wear masks and gloves.
We have removed the hot & cold drink facilities.
Contactless payments where possible.
Perspex screens will be installed in all sales offices, at the shop till and the Aftersales counter.
Increased cleaning in both the showrooms and the vehicles.
If you are displaying any coronavirus symptoms please do not visit any of our 3 branches.
We’ve had a number of enquiries recently asking for clarification about the 2020 annual servicing requirements and how this will affect the manufacturer’s warranty.
Bailey have given a 6 month extension to the 2020 annual service due date.
Swift have given a 4 month extension to the 2020 annual service due date.
Lunar recognise that the Coronavirus is going to impact on Lunar owners being able to have their caravan serviced. Lunar Automotive are willing to assess all cases on merit covering the situations below:
If a customer has to cancel their appointment due to self-isolation.
If an appointment is cancelled by the dealer or NCC agent.
If a service is due during a self-isolation period or an enforced Government lockdown and unable to be booked in, then Lunar will also take these factors into account.
Hopefully this information will ease the concerns for our customers although please note that all are subject to review from our manufacturers and possible future change.
We will have a backlog of customers once lockdown restrictions have been lifted and we return to work on 1st June. We will do our utmost to clear this as soon as possible so customers can use their caravan or motorhome for the remainder of the season.
Vouchers can be spent on any product or service available across all 3 branches in Swindon, Oxford & Reading. So if you were looking to add a 3 year service plan, a motor mover or perhaps an awning to your caravan, this would be a great time.
Here at the Swindon Caravans Group we take pride in the products we sell and the customer service we offer. We’ve received nearly 800 reviews online at an average of 4.5/5 stars and 90% of customers would recommend Swindon Caravans Group to their friends & family.
Customer reviews are important to build trust with anyone looking to purchase. Our ratings are something that we are proud of. If you are looking to buy your next caravan or motorhome or indeed you first, then hopefully you will visit our branches in Swindon, Oxford or Reading with confidence; to find the right caravan or motorhome to suit your budget & requirements and receive a comprehensive aftersales service thereafter.
4.5/5 stars for Reading Caravan & Motorhome Centre
4.3/5 stars for Oxford Caravans
4.1/5 stars for Swindon Caravans
4.6/5 stars for Swindon Caravans Group.
90% of customers would recommend Swindon Caravans Group to their friends & family.
4.9/5 stars for Reading Caravan & Motorhome Centre
4.9/5 stars for Oxford Caravans
4.8/5 stars for Swindon Caravans
2019 Gold & Silver awards at the Practical Caravans Owner Satisfaction Awards.
New for this season you can now view both new & used motorhomes at the Reading Caravan & Motorhome Centre. We are very excited by this opportunity and feel it is a natural progression to enhance our product portfolio.
We have teamed up with Bailey and for the 2020 season will be displaying their 3 ranges on the forecourt in Reading, please come along and let us know what you think! The Bailey Autograph is their flagship range, offering a level of unrivalled comfort and sophistication. The Bailey Alliance offers 7 layouts all on a 3500kg chassis making them available to all full UK license holders. And finally the Bailey Advance features 9 layouts and is built on the ever popular Peugeot Boxer 130hp Euro 6 cab.
Check out our stock online, have a look at our prices and save up to £3,085 on a new motorhome!
Here is our branch manager Simon explaining some of the key benefits of the new Bailey Alliance Silver Edition, focusing on the 76-4T model. We’ll have more videos to follow!
Come and view our used motorhomes on the sales forecourt in Reading. We only have a limited amount at present but are looking to increase this quickly which is the reason for some excellent savings across our new motorhomes, to attract more part-exchanges! Please note we accept both caravans and motorhomes in part exchange.
With Winter just around the corner we thought it would be a good idea to run a free competition giveaway to win a wash brush, moisture trap and Fenwicks Over Wintering exterior protector. These prizes, worth £30, should help if and when you decide to put your caravan away for the Winter months.
How to enter? Simply subscribe to our email database and you’ll be automatically entered in to the draw. If you haven’t already done so then please click here.
The draw will take place on Friday 29th November when the 3 lucky winners will be announced.