Sometimes things go wrong and, in that instance, our After Sales teams should be your first point of call. Of course, the nature of any breakage or fault could be covered by a manufacturer or extended warranty. In this section we discuss how we will take care of any breakage or fault and let you know what to expect.
Warranty work & repairs
As mentioned, our After sales team should be the initial contact for any issues that you may have. We are here to help and where possible we can give you expert advice or information if you are using the caravan on site. We will endeavour to give you advice on the phone, but when we need to see you, we will ask you to bring the caravan to one of our branches at your convenience.
Once we have the caravan, we can assess the issue and where required make an estimate on the work involved for the issue to be resolved. For easy fixes or small issues, we can usually have the caravan fixed and back with you quite quickly. However, for more complex issues and for occasions where parts are required we will advise you on the estimated time scales.
Depending on the time of year and the nature of the repair, some timescales can seem quite long. In that instance we will work with you and keep you up to date on the availability of parts for your caravan repair.
If it is agreed that the repair is to be a warranty claim, we will contact the warranty issuer on your behalf and complete the works as necessary. Once our team of engineers have completed the work, we will contact you and arrange for you to inspect the repair and collect your caravan.
Repairs & non-warranty work
If the work is outside the scope of warranty, such as accidental damage or simply not covered by any warranty, we will give you an estimate detailing the costs of parts and labour and arrange at your convenience to have the caravan booked in for the repair to take place.
Upgrades and additional equipment
In some cases, you may want equipment added to your caravan. Items such as motor movers, air conditioning units or extra power sockets. In the case of upgrades or additional equipment being added, we recommend you speak with our sales team who will be best placed to discuss your requirements and make recommendations to you on the equipment you would like added.
Our After Sales teams will also book in and handle caravan servicing. In the next section we will discuss the importance of a caravan service and why you should have one on your caravan.