All bookings are suspended due to the backlog which we are currently working through in order. Our Aftersales teams will contact you as soon as a slot becomes available. Please do not bring your caravan in until contacted by our Aftersales team (this applies to our Swindon branch only).
Distancing Procedure. Available to any customer awaiting servicing, warranty or repair work. Please contact our Aftersales teams for further information.
- Stay in your vehicle throughout the process.
- We will unhook your caravan for you.
- Pass us your keys.
- Pre-pay on completion.
- Drive in & collect without leaving your vehicle.
Our workshops undertake warranty repairs on behalf of all the major caravan manufacturers in the UK including Bailey, Lunar, Venus, Swift, Sprite, Sterling, Coachman and Elddis.
Part 2 of our servicing and aftersales videos features Swindon’s Aftersales Manager John running over some FAQs with regards our servicing and warranty policies. Hopefully this should provide clarification on our policies but if anything is not clear then please don’t hesitate to contact us.
Unfortunately due to capacity limitations in our workshop and our need to concentrate on customers who purchase caravans from us, we are not able to do any warranty work on your caravan if it has not been purchased from us. You will need to refer any warranty to your supplying dealer.
Please note that our labour rate is £60 + VAT an hour.